Returns & Refunds

Exchange Policy:

At KHUDA BAKSH CREATIONS, we understand the importance of customer satisfaction. Any product purchased from an online store can be exchanged from the Online Store only, but with certain conditions. The item must be unused and retain its original label and tag. Please note, that exchanges are only facilitated in cases where the incorrect order was delivered or if the product is found to be faulty. This policy applies exclusively to local orders.

Exchange Procedure:

We take pride in our products and strive to ensure your satisfaction. However, once an order is processed, we do not offer refunds or exchanges unless there has been a mistake on our part or the received item is damaged or defective. If such a situation arises, kindly notify us on the day of delivery and return the faulty or damaged parcel to us within 3 days to qualify for an exchange. Contact our customer service center via email at or call us at (+92) 3-111-444-251, providing your order number, and our representative will assist you in scheduling the exchange.

Refund Timing and Cancellation Option:

You have the option to request a refund up to 1 day before the shipping company takes possession of your parcel. However, once the dispatching department has dispatched your parcel, refunds are no longer possible. Should your parcel encounter significant delays and you wish to cancel your order, you may do so up to 1 day before the shipping company assumes control.

Shipping Policy:

We want to ensure transparency regarding our shipping process:

Shipping Responsibility and Estimated Delivery: Once your order is in the hands of the shipping company, any issues such as loss or delay during transit are beyond our control. While we provide estimated delivery times, please note that these are approximate and not guaranteed.

Disputes with the Shipping Company: In the event of any shipping-related issues, we advise you to directly contact the shipping company for resolution. Regrettably, we are unable to process refunds for delays or issues caused by the shipping company after your order has left our premises.

We hope this information provides clarity on our shipping, refund, and exchange policies, as well as the steps to take in the event of unforeseen delays or complications.

Any product bought from our E-Store can be exchanged or returned via E-Store only.

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return authorization from us.

To be eligible for a return, your item must be unworn, unused and in original packaging with labels-in-tact. You'll also need the receipt or proof of purchase.

To proceed with the return, you can contact us at any of our provided contact numbers or emails(see contact us page).If your return is eligible, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions/Non-Returnable Items

Unfortunately, we do not offer return and exchange policy on sale items and gift cards.

How to Return

You can return your item with any courier or postal service e.g. Post Office, LCS, TCS etc. Please ensure sufficient tracking and insurance is provided as we are not liable for any loss or damaged items during transit.

You can also return your items by hand at our Head Office (address provided at contact us panel) Please ensure you provide your invoice.

International Orders

Sorry to said, We do not offer Return and Exchange on any of our International orders.

Return Address


Plot # 2, A Block, Hussainabad East, Bahawal Nagar, Punjab, Pakistan 62300