RETURN, EXCHANGE, REFUND & SHIPPING POLICY

At KHUDA BAKSH CREATIONS®, customer satisfaction is important to us. This policy explains the conditions applicable to returns, exchanges, refunds, cancellations and shipping for purchases made through our online store.

Please read this policy carefully before placing an order.

1. Exchange Policy

Products purchased through the KHUDA BAKSH CREATIONS® online store may only be returned or exchanged through our online store in accordance with this policy.

An exchange may be considered where:

• An incorrect product has been delivered to you;

• The product received is damaged; or

• The product received has a manufacturing fault or defect.

To qualify for an exchange, the item must be:

• Unworn and unused;

• In its original condition;

• In its original packaging;

• Returned with all original labels and tags intact; and

• Accompanied by your order confirmation, invoice or other proof of purchase.

Items that have been worn, washed, altered, damaged after delivery or returned without their original labels/tags may not qualify for an exchange, except where applicable law provides otherwise.

2. Exchange Procedure

If you receive an incorrect, damaged, faulty or defective item, please contact us as soon as possible after delivery.

We request that you notify us on the day of delivery, where reasonably possible, and request a return or exchange within 3 days of receiving your order.

Please contact our customer service team and provide:

• Your full name;

• Order number;

• Details of the problem;

• Details of the product concerned; and

• Photographs or other evidence of the incorrect, damaged or defective item where appropriate.

Our customer service team will review your request and provide instructions regarding the next steps.

Please do not return an item before receiving return instructions from us. Items returned without first contacting us may experience delays in processing.

Customer Service

Email: sales@khudabakshcreations.com
Telephone: +44 7775 084378

3. Returns

We offer a 3-day return request period, meaning you should contact us within 3 days after receiving your item if you wish to request a return under this policy.

To be eligible under our standard return procedure, your item should be:

• Unworn;

• Unused;

• In its original condition;

• In its original packaging;

• With all original labels and tags intact; and

• Accompanied by a receipt or proof of purchase.

To request a return, contact us at:

sales@khudabakshcreations.com

If your return is accepted, we will provide instructions regarding how and where to send the item.

Items returned without first requesting a return authorisation may not be accepted under our standard return procedure.

Nothing in this policy is intended to limit any statutory rights that cannot lawfully be excluded.

4. Exceptions / Non-Returnable Items

Subject to applicable consumer law, we do not normally accept returns or exchanges for:

• Gift cards;

• Items that have been worn or used;

• Items that have been altered or damaged after delivery;

• Items returned without their original tags or labels;

• Items that are not in their original condition; and

• Other products that are legally exempt from cancellation or return rights.

For sale or promotional items, any restriction on returns will apply only to the extent permitted by applicable law.

If you are unsure whether your item qualifies for return or exchange, please contact us before returning it.

5. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective or incorrect, contact us as soon as reasonably possible so that we can investigate the issue and provide an appropriate resolution.

Where appropriate, we may request photographs or other evidence showing the condition of the product, packaging and shipping label.

Where we confirm that an incorrect, damaged or defective product was supplied, we will provide an appropriate remedy in accordance with this policy and any applicable consumer rights.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not yet been processed or dispatched, we will attempt to stop the order before shipment.

Once an order has entered the dispatch process, it may not always be operationally possible to stop the shipment.

Any cancellation and refund rights provided to you by applicable consumer law remain unaffected by this operational procedure.

7. Refunds

Where a refund is approved, it will normally be processed using the original payment method used for the order.

Processing times may vary depending on your bank, card issuer or payment service provider.

We are not responsible for additional processing time taken by a bank, card issuer or payment provider after we have submitted an approved refund.

Where a returned product must first be inspected, the refund may be processed after we receive and assess the returned item.

8. How to Return an Item

After receiving return authorisation from us, you may return the item using an appropriate courier or postal service.

We strongly recommend using a tracked delivery service and retaining your proof of postage until your return has been completed.

Unless we specifically provide otherwise, you are responsible for ensuring that the returned parcel is appropriately packaged.

Where return postage responsibility depends on the reason for the return, we will advise you when your return request is reviewed.

9. Return Address

Authorised returns should be sent to:

KHUDA BAKSH CREATIONS®
59 Newark Road
Luton
Bedfordshire
LU4 8LE
United Kingdom

Telephone: +44 7775 084378

Email: sales@khudabakshcreations.com

Please contact us before sending a return to this address so that we can provide the appropriate return instructions.

10. Shipping Policy

We aim to process and dispatch accepted orders as efficiently as reasonably possible.

Estimated delivery times shown on our website or communicated during checkout are estimates unless expressly stated otherwise.

Delivery times can be affected by circumstances outside our reasonable control, including courier delays, customs procedures, weather conditions, public holidays, strikes and other transportation disruptions.

Once an order has been dispatched, tracking information may be provided where available.

11. Shipping Delays and Lost Parcels

If your order is significantly delayed or appears to have been lost in transit, please contact us.

Although delivery services are carried out by independent shipping and courier providers, we will assist with appropriate enquiries concerning an order placed directly through our website.

Customers may also be asked to cooperate with courier investigations where necessary.

Nothing in this section excludes or limits any responsibility that KHUDA BAKSH CREATIONS® has under applicable consumer law.

12. International Orders

Return and exchange availability for international orders may differ depending on the destination, nature of the product and applicable law.

Unless otherwise required by applicable law or agreed by us, international customers should contact us before returning any product.

International customers may be responsible for return shipping costs, customs charges, duties, taxes or other costs associated with returning an item, except where otherwise required by law or where we confirm that such costs will be covered by us.

Please contact us before placing an order if you require clarification regarding return arrangements for your destination.

13. Territorial Availability — Pakistan

Products and services offered through this website are not offered for sale or delivery in Pakistan.

Pakistan is not a supported sales or delivery territory for this website.

Accordingly, the return, exchange and shipping provisions contained in this policy do not constitute an offer to sell or deliver KHUDA BAKSH CREATIONS® products within Pakistan.

Accessing or viewing this website from Pakistan does not constitute an offer by KHUDA BAKSH CREATIONS® to sell, supply or deliver products or services within Pakistan.

14. Proof of Purchase

We may require your order number, invoice, order confirmation or other reasonable proof of purchase before processing a return, exchange or refund.

Please retain your order confirmation and relevant correspondence until your order has been completed to your satisfaction.

15. Changes to This Policy

KHUDA BAKSH CREATIONS® reserves the right to update or amend this Return, Exchange, Refund & Shipping Policy from time to time.

The version published on our website will apply subject to applicable law and any rights arising from orders already placed.

16. Contact Us

For questions regarding returns, exchanges, refunds, cancellations or shipping, please contact:

KHUDA BAKSH CREATIONS®

Email: sales@khudabakshcreations.com
Telephone: +44 7775 084378
Website: khudabakshcreations.com

Return Address:
59 Newark Road
Luton, Bedfordshire
LU4 8LE
United Kingdom