Is this the official website of the brand?

Yes, this is the only official E-Store of KHUDA BAKSH CREATIONS.We do not own or guarantee services of any other websites using our name illegally.


What Is The Response Time For Email Enquiries?

Generally, we respond to the emails in a maximum of 1 working day. In some cases, if we are quite busy then we might take around 2 working days.

How much do you charge for delivery?

We charge PKR 250 per dress for local deliveries i.e Pakistan.For international delivery rates see our shipping policy.

When will my order be delivered?

For all in-stock items delivery in Pakistan will take 2-3 business days.

What If I Don’t Receive My Parcel?

If you have not received your order and more than 7 working days have passed since ordering, please contact us via given emails and contact number (see contact us panel)

Do I Receive Confirmation Once I Have Placed An Order?

Once you have placed an order, you will receive a confirmation email along with an invoice on which will have displayed all of your order details.

What Should I Do If My Credit/Debit Card Has Been Refused When Placing An Order?

If your Credit or Debit card was declined whilst processing an order please try to re-submit your order using a different card. You will be able to find out why your card was refused by contacting your card issuer.

What Happens If An Item I Have Ordered Is Out Of Stock?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order.

Can we return items for an exchange or refund?

Yes within 7 days – for full policy follow this link: 
https://khudabakshcreations.com/pages/returns-refunds

Can I return my parcel at one of your other branches?

No, you can return to the return address below;

Khuda Baksh Creations
Plot # 2, A Block, Hussainabad East, Bahawal Nagar, Punjab, Pakistan 62300

 

What If I Receive My Order And The Package Has Been Tampered With Or Is Open?

Do not accept any parcels that have been open or look damaged. Refuse these goods and contact us via the channels provided

Please note that we cannot be liable for any orders you have accepted which are damaged.

 

How Do I Care For My Garments?

A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.
 Please ensure that the first wash is ‘Dry Clean’ only. Heavy embroidered items can only be Dry Cleaned. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.



Do you stitch unstitched outfits?

No, we do not provide stitching services

Are your products original?

This is the only official E-Store of KHUDA BAKSH CREATIONS and we offer genuine products

How Do I Change Password To Access My Account?

To change your password, click on Log-In/Register, enter the email address that you registered with, click on FORGOT PASSWORD, and a new password will be emailed to you. Please log in with that computer-generated password. It is recommended to change your password to something memorable after this login.

I Have Changed My Email Address How Can I Update My Details To My New Email Address?

To amend your email address, log in with your existing email, click on My Account and amend your email address accordingly.