Frequently Asked Questions
Is this the official website of KHUDA BAKSH CREATIONS®?
Yes. khudabakshcreations.com is the official UK online store of KHUDA BAKSH CREATIONS®, operated by Khuda Baksh Creations Ltd, a company registered in England and Wales.
We are not responsible for unauthorised third-party websites, social media accounts or sellers that may use our name, branding or intellectual property without permission.
If you are unsure whether a website, account or communication is associated with us, please contact us at sales@khudabakshcreations.com.
Do you sell or deliver products in Pakistan?
No. Products and services offered through this website are not offered for sale or delivery in Pakistan.
Pakistan is not a supported sales or delivery territory for this website.
Accessing this website from Pakistan does not mean that products or services are available for purchase or delivery there.
How quickly do you respond to email enquiries?
We aim to respond to customer enquiries within 1 working day.
During particularly busy periods, responses may take up to 2 working days.
You can contact us at:
How much do you charge for delivery?
Delivery charges depend on the destination, order and available delivery service.
The applicable delivery charge will normally be displayed during checkout before you complete your purchase.
Please see our Shipping Policy for further information.
When will my order be delivered?
Estimated delivery times depend on your delivery destination, product availability and selected delivery service.
Where an estimated delivery timeframe is provided at checkout or in your order confirmation, it should be treated as an estimate unless expressly stated otherwise.
Once your order has been dispatched, tracking information may be provided where available.
What should I do if I haven't received my parcel?
If your expected delivery date has passed and you have not received your parcel, please check any tracking information provided with your dispatch confirmation.
If you still require assistance, contact us with your order number at:
Email: sales@khudabakshcreations.com
Phone: +44 7775 084378
Our customer service team will assist you with the appropriate next steps.
Will I receive confirmation after placing an order?
Yes. After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review your confirmation carefully to ensure that your order and delivery information is correct.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
What should I do if my credit or debit card is declined?
If your payment is declined, please check that the payment information you entered is correct.
You may try again using an alternative accepted payment method.
For information about why a particular card transaction was declined, please contact your bank or card issuer, as they are generally best placed to explain the reason.
What happens if an item I ordered becomes unavailable?
All products are subject to availability.
Although we aim to keep our website inventory accurate, occasionally an item may become unavailable after an order has been placed.
If we are unable to fulfil an item in your order, we will contact you and provide an appropriate resolution, which may include cancellation and a refund for the unavailable item where applicable.
Can I return or exchange an item?
Returns and exchanges are handled in accordance with our Return, Exchange, Refund & Shipping Policy.
Under our standard policy, you should contact us within 3 days of receiving your order if you wish to request a return or if you receive an incorrect, damaged or defective item.
Please note that your statutory consumer rights, where applicable, are not affected by our store policy.
Contact us before returning an item so that we can provide the appropriate return instructions.
Email: sales@khudabakshcreations.com
Where should I send an authorised return?
Once your return has been authorised, you will be provided with the relevant return instructions.
Our UK return address is:
KHUDA BAKSH CREATIONS®
59 Newark Road
Luton
Bedfordshire
LU4 8LE
United Kingdom
Important: Please contact us before sending an item back. We recommend using a tracked delivery service and retaining your proof of postage.
Can I return an online order to another store or location?
Online purchases should be returned using the return procedure provided by our customer service team.
Please contact us before returning an online purchase so that we can provide the appropriate instructions.
What should I do if my parcel appears damaged or tampered with?
If a parcel appears significantly damaged or tampered with when presented for delivery, you may refuse the delivery where appropriate.
If you have already received the parcel, please photograph the external packaging and the condition of the contents and contact us as soon as possible.
Please retain the packaging and the affected item while we review the matter.
Contact us at sales@khudabakshcreations.com and provide your order number and relevant photographs.
How should I care for my garments?
Some KHUDA BAKSH CREATIONS® garments feature delicate embroidery, embellishments, decorative details or fabrics that require careful handling.
Always follow the care instructions provided with the individual garment.
Where a garment is labelled Dry Clean Only, it should not be machine or hand washed.
Embroidered and embellished garments should be handled carefully to help protect their decorative work.
Due to the nature of certain fabrics, dyes, embroidery and handcrafted details, minor variations may occur between individual pieces and should not automatically be regarded as manufacturing defects.
If you are unsure how to care for a particular garment, please contact us before cleaning it.
Do you provide stitching services for unstitched outfits?
No. We do not currently provide a stitching service for unstitched outfits purchased through this website.
Are the products sold on this website genuine?
Yes. Products sold directly through khudabakshcreations.com are genuine KHUDA BAKSH CREATIONS® products.
If you encounter a website, seller or social media account that you believe is using our brand without authorisation, please contact us at sales@khudabakshcreations.com.
How do I reset my account password?
If your account uses password-based login, select the relevant Forgot Password or password-reset option on the login page and follow the instructions sent to your registered email address.
The exact login process may vary depending on the account functionality currently available on our website.
How can I update my email address or account details?
Where account editing is available, sign in to your customer account and update the relevant information.
If you cannot change your information through your account, please contact our customer service team at sales@khudabakshcreations.com for assistance.
How can I contact KHUDA BAKSH CREATIONS®?
For online-store enquiries, please contact:
KHUDA BAKSH CREATIONS®
Email: sales@khudabakshcreations.com
Phone: +44 7775 084378
Website: khudabakshcreations.com
Khuda Baksh Creations Ltd
Registered in England & Wales
Company No. 13877751