Privacy Policy for KHUDA BAKSH CREATIONS®

At KHUDA BAKSH CREATIONS®, we are committed to protecting your privacy and ensuring the security of any personal information you share with us. This Privacy Policy outlines how we collect, use, process and safeguard your information when you interact with our website, social media pages, including Facebook and Instagram, or our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:
Your name, email address, phone number, billing information, shipping or delivery details, and other information you provide when you place an order, create an account, subscribe to communications or contact us.

Order and Transaction Information:
Information relating to products you purchase, orders you place, returns, refunds and other transactions with us.

Non-Personal and Technical Information:
Browsing data, device information, IP address, website interactions, pages visited, referral information and other analytical data that may help us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing, managing and fulfilling orders.

• Arranging delivery of products.

• Processing payments, returns and refunds.

• Responding to enquiries and providing customer support.

• Managing customer accounts.

• Sending promotional communications, updates and offers where you have provided consent or where otherwise permitted by applicable law.

• Improving our website, products, services and customer experience.

• Detecting and preventing fraud, misuse or security threats.

• Complying with applicable legal and regulatory requirements.

• Protecting our legal rights and legitimate business interests.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Where necessary for operating our business and providing our services, we may share relevant information with trusted third parties, including:

Service Providers:
Companies that help us operate our website, process payments, fulfil orders, provide delivery services, host our website, provide analytics or support other business operations.

Payment Providers:
Payment information may be processed securely by third-party payment service providers. We do not intentionally store complete credit or debit card details on our own systems where payments are handled by an authorised payment provider.

Delivery and Logistics Providers:
Relevant information such as your name, delivery address and contact details may be provided to couriers or logistics companies where required to deliver your order.

Legal Requirements:
We may disclose information where required by law, regulation, court order or other lawful authority, or where reasonably necessary to establish, exercise or defend our legal rights.

4. Your Rights

Depending on the applicable data protection laws and your location, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where applicable.

• Object to or request restriction of certain processing.

• Withdraw consent where processing is based on your consent.

• Opt out of receiving promotional or marketing communications.

• Contact us regarding how your personal information is being handled.

Some of these rights may be subject to legal limitations or exceptions.

5. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, destruction or misuse.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our website and improve our services.

We may also use analytics, advertising and social-media technologies provided by third parties.

Where required by applicable law, non-essential cookies will be used subject to your consent.

You may be able to control or disable cookies through your browser settings or through any cookie-management options provided on our website.

Disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where permitted by applicable law, we may send you information about our products, collections, promotions, offers and other updates.

Where consent is required, we will send such communications only after obtaining the appropriate consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, delivery providers, social-media platforms and technology providers.

These third parties may have their own privacy policies and data-processing practices.

KHUDA BAKSH CREATIONS® is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing personal information.

9. Copyright and Trademark Protection

All content made available through our website and official social-media channels, including text, photographs, images, graphics, logos, designs, product imagery and other creative materials, may be protected by copyright, trademark and other intellectual property laws.

Unauthorised copying, reproduction, modification, distribution or commercial use of protected content is prohibited.

KHUDA BAKSH CREATIONS® is a trademarked brand. We reserve all applicable rights in our trademarks, branding and intellectual property and may take appropriate action against unauthorised or infringing use.

10. Territorial Availability

Products and services offered through this website are not offered for sale or delivery in Pakistan.

Pakistan is not a supported sales or delivery territory for this website.

Accessing or viewing this website from Pakistan does not constitute an offer by KHUDA BAKSH CREATIONS® to sell, supply or deliver products or services within Pakistan.

The availability of our website in a particular country or territory does not necessarily mean that our products or services are available for purchase or delivery in that country or territory.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining appropriate business records and satisfying applicable legal, accounting, tax, fraud-prevention or regulatory requirements.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

12. Children's Privacy

Our products and services are not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us using the details below.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: sales@khudabakshcreations.com

Website: khudabakshcreations.com

Payment and Personal Information Notice

Credit and debit card information is processed through applicable payment service providers. KHUDA BAKSH CREATIONS® does not sell or rent personally identifiable information to third parties.

Personal information may, however, be shared with payment processors, delivery providers and other service providers where necessary to process transactions, fulfil orders, operate our services, comply with legal obligations or otherwise as described in this Privacy Policy.